Opera Posters by United Colors of Naples are handmade. We use anything suited to printing: inks, varnishes, old typographic letters, gold leaf, newspaper, and more.
It happens that we make mistakes sometimes. No problem: faulty Opera Posters will be remade and reshipped once we receive the one originally sent. For any information, just write to us at +39 392 1629364 (also via WhatsApp) and explain the issue to start the return process.
We're only human, we make mistakes — and thankfully we're not Amazon :)
We're happy to offer you a 14-day return policy to make sure you're completely satisfied with your purchase!
Return window:
You have 14 days from the date you receive your order to request a return.
Return requirements:
- Items must be returned in the same condition you received them, meaning:
- Unused
- Undamaged
- With the original packaging and tags still attached
How to request a return or cancellation
Depending on the status of your order, you have two options: request a cancellation if the order hasn't shipped yet, or request a return within 14 days of delivery, in accordance with Art. 54-bis of the Italian Consumer Code (Codice del Consumo). You can manage both requests on your own, in a few steps, directly from your account.
1. Go to your personal area
Click the account icon (the little figure) at the top of the shop page. Enter the email address you used for your purchase: you'll receive a temporary access code (OTP) by email to complete the login. No password is needed, and you can log in even if you checked out as a guest without creating an account beforehand.
2. Go to the "My Orders" section
Once logged in, you'll find the full list of your orders with their status (processing, shipped, delivered).
3. Select the order you want to manage
Open the relevant order. The available button changes depending on the shipping status:
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Cancellation — available as long as the order hasn't been fulfilled (prepared for shipping) yet. You can request a full or partial cancellation of items not yet shipped.
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Return — available from the moment of delivery and for the following 14 days. You can select one or more items to return and specify the reason.
4. Send your request
For a return, select the items concerned, specify the reason if asked, and confirm. Please note: returns involve a flat shipping fee of €4.90, charged once per request regardless of how many items are returned. For cancellations, select the items and confirm: there's no cost involved.
5. Receive confirmation
Once your request is sent, you'll receive a confirmation email with the date and time it was received: this email serves as valid proof of your withdrawal or cancellation declaration, in accordance with Art. 54-bis of the Codice del Consumo.
6. Wait for the seller's confirmation
The seller will review your request within 2 business days and update you on the outcome (approval, any instructions for returning the item, or a request for clarification).
If you made your purchase without creating an account, you can still access the orders area using the email address used at checkout, following the same procedure described in point 1.
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Return shipping costs:
Shipping costs for returning the item are the customer's responsibility, unless the item is defective or incorrect. In that case, we'll refund the shipping costs.
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Refunds:
- Once we've received and inspected your return, we'll notify you by email and let you know whether you're eligible for a refund.
- If approved, the refund will be processed and automatically credited to your original payment method, usually within 5–10 business days.
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Non-returnable items:
- Gift cards and personalised products can't be returned or refunded.
Contact: For further questions about our return policy, please contact customer service at +39 392 1629364 (also via WhatsApp).
Responsible party: Walter Amato